Refund policy

Returns, Exchanges & Cancellations

Thank you for choosing Trip.perbyDuchess. We want you to love your purchase and your experience. Here is how returns, exchanges and cancellations work.

PRODUCTS (Escape Artist, Dapper Bag, Colognes)

Eligible returns

• Standard (non-custom) items may be returned within 14 days of delivery if they are unused and in their original packaging.

• Eligible returns are issued as store credit. We do not offer cash refunds.

• Return shipping is the customer's responsibility, unless the item arrived damaged or defective.

• Opened cologne cannot be returned.

Custom-color orders

• Escape Artist orders with a custom handle and wheel color are made to order and are final sale. They cannot be returned or exchanged unless they arrive damaged or defective.

Damaged or defective items

• If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and photos. We will repair or replace it at no cost to you.

SERVICES (Packing, Weighing, Shipping, Concierge)

• To reschedule or cancel an appointment, please give us at least 48 hours notice. You will receive a free reschedule or a full credit.

• Cancellations with less than 48 hours notice will be charged 50% of the service fee.

• You may cancel your appointment free of charge if you have tested positive for COVID-19 or have symptoms of illness before your appointment.

• Rush fees and shipping charges are non-refundable once the service has started.

HOLIDAY COLLECTION & FOUNDING PACKAGES

• Products in a Founding package follow the product policy above.

• Service credits and discounts have no cash value, are non-refundable, can be given as a gift, and expire June 30, 2027.

• The complimentary consultation is one per package and cannot be exchanged for cash.

ORDER ERRORS & NON-DELIVERY

• If we make an error, or your order is not delivered, we will make it right with a replacement or a refund to your original payment method.

Questions about an order or appointment? Email: trip.perbyduchess@tripperbyduchess.com or DM @trip.per01 and we will respond within 1-2 business days.

Thank you for your understanding.